One address, and a person reads it
Scribbo is run over email. There is no ticket portal, no chatbot and no queue number — just an address that a human checks.
Customer servicesupport@joelsonbarros.shopAnswered within 48 hours, seven days a week.
What to write about, and where it goes
Billing, refunds and cancellation
Charges you do not recognise, a refund request, or a cancellation you would rather we did for you. Email from the address on the account and include roughly when the charge happened. We never ask for card details.
Refunds & Cancellation PolicyPrivacy, deletion and data requests
Access, correction, deletion or a copy of your data. Most of it you can do yourself in the studio or on your subscription page — but ask and we will handle it.
Privacy PolicyAn upload that was refused
Automated screening is deliberately cautious and it is sometimes wrong. Tell us what you tried to upload and a person will review the decision.
Acceptable Use PolicyCopyright and misuse reports
Artwork of yours used without permission, or anything you think breaches our rules. Copyright notices have their own required contents.
Copyright & DMCAThings we will never ask you for
- Your card number, CVV or bank details — in any email, ever.
- Your password. There is not one; we send sign-in links.
- A photograph of your child, or any photograph of a person.
If an email claiming to be from Scribbo asks for any of these, it is not from us. Forward it to support@joelsonbarros.shop.