Refunds & Cancellation Policy

Nothing physical is ever shipped

Scribbo is a digital service. Every plan is delivered entirely inside your browser: you upload a drawing, a clip is generated, you download the file. There is nothing to post, nothing to return and therefore no returns process and no shipping or handling charge. This policy covers the only two money questions that can arise — cancelling a subscription and refunding a charge.

Cancelling — one click, any time

Go to your subscription page and choose Cancel subscription. That is the whole process. It works online, on any device, at any hour. You do not have to email us, call anyone, answer a survey or explain yourself, and there is nothing to “request” and wait for.

When you cancel:

• Your plan stays active until the end of the period you have already paid for. Nothing is cut off early.
• You keep the animations remaining in that period's allowance and can use them until it ends.
• No further charge is made. The renewal simply does not happen.
• We email a cancellation confirmation within one working day, and in any event within seven days.
• At the end of the period the account drops to the Free plan. Your drawings and clips continue to be deleted on the normal 30-day schedule.

There is no minimum term, no notice period and no cancellation fee on any plan. You can cancel five minutes after subscribing.

Refunds

Always refunded

• A charge you did not authorise. Tell us and we refund it in full, immediately, and close off whatever allowed it.
• A duplicate charge or a billing error on our side. Refunded in full as soon as we spot it or you tell us.
• You were charged after cancelling. Refunded in full.
• The service was unusable for a meaningful part of the period because of an outage on our side — refunded pro rata, or in full if it made the month pointless.

The 14-day change-of-mind refund

If you subscribe to a paid plan and decide within 14 days that it is not for you, email support@joelsonbarros.shop and we will refund that month in full, provided you have used no more than two animations in the period. If you have used more than two, we refund the unused proportion. We apply this worldwide, to everyone, not only where consumer law requires it.

A note for EU, EEA and UK consumers: you normally have a 14-day right to withdraw from a distance contract. Because a subscription gives you immediate access to digital content, you are asked to confirm at checkout that you want to start straight away and that you acknowledge you lose the automatic withdrawal right once generation begins. The voluntary policy above applies to you regardless.

Not normally refunded

• A period you used. If you have used most of a month's animations, that month is not refunded — though see the next section about failed renders.
• A clip that did not turn out how you imagined. Generated output varies by its nature; that is what the Free plan is for. If a clip is plainly broken rather than merely disappointing, see below — we treat that as a failure, not a taste question.
• Unused animations at the end of a month. Allowances do not carry over and are not refundable as cash.
• An account closed for breaching the Acceptable Use Policy.

Failed renders are refunded in allowance, automatically

If a render fails, is cancelled by the system, or produces a plainly broken file, the animation is returned to your monthly allowance automatically. You do not have to ask and you are never billed extra for a retry. If failures have eaten a meaningful part of a paid month and retries have not fixed it, email us and we will refund that month in money rather than allowance.

How to ask

Email support@joelsonbarros.shop from the address on the account. Tell us roughly what happened and the date of the charge — you do not need an invoice number and you do not need to send card details, which we never ask for.

• We reply within 48 hours.
• Approved refunds are issued within 5 working days.
• Money reaches your account by the same route it left, typically within 5 to 10 working days depending on your bank.
• Refunds are made in US dollars. Any difference caused by your bank's exchange rate is outside our control.

If a payment fails

We retry a failed renewal a small number of times over several days and email you each time. If it still does not go through, the subscription pauses and the account drops to the Free plan — no debt collection, no late fee, nothing owed. Fix the payment method whenever you like and pick up where you left off.

Before you dispute a charge with your bank

Please email us first. Nearly every disputed charge we see is a renewal someone forgot about, and we can usually refund it the same day — faster than a bank dispute and with less paperwork for you. Filing a dispute for something we would simply have refunded also risks the account being closed automatically.

If you do dispute a charge, we will provide the payment provider with the account's subscription history, the disclosures shown at checkout and the cancellation instructions displayed on every receipt.

What you are charged, restated plainly

Prices exclude any sales tax or VAT that applies where you live; anything due is shown before you confirm. Full terms are in the Terms of Service.